🔄 Refund and Returns Policy

At Zafmin, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the product must be:

    • Unused and in the same condition you received it
    • In its original packaging
    • With proof of purchase (order confirmation or invoice)

⚠ī¸ Certain items (perishable goods such as dates, nuts, chocolates, or opened food items) are not eligible for return due to hygiene and safety reasons.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days and credited to your original method of payment.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

3. Exchanges

  • We only replace items if they are defective, damaged, or delivered incorrectly.
  • If you need an exchange, please contact us within 48 hours of receiving the product.

4. Non-Returnable/Non-Refundable Items

  • Perishable food products once opened or consumed
  • Discounted / Sale items
  • Gift cards or vouchers

5. Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to a defective or wrong item delivered by us.
  • We recommend using a trackable shipping service.

6. How to Request a Return

To initiate a return or refund request, please contact us at:
📧 Email: info@zafmin.com
📞 Phone: +8801XXXXXXXXX

Provide your order number, reason for return, and supporting photos (if applicable).

7. Policy Updates

We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with a revised effective date.